Shipping Policy - Comme Des Garcons Japan

Effective Date: October 20, 2025

At Comme des Garçons Japan, we take pride in ensuring that every order is handled with precision and care. This Shipping Policy explains how we process, package, and deliver your purchases domestically and internationally.

1. Order Processing

All orders are processed within 1–2 business days after payment confirmation.
Orders placed on weekends or Japanese national holidays will be processed on the next business day.
Once your order has been dispatched, you will receive a shipping confirmation email with a tracking number.

2. Shipping Options

Shipping Method	Estimated Delivery Time	Cost
Standard Shipping	8–12 business days	Calculated at checkout (Free for eligible orders)
Fast Shipping	5–7 business days	Calculated at checkout

Delivery times may vary slightly depending on your location and public holidays.

3. International Shipping

We ship internationally to selected countries.

Region	Standard Shipping	Fast Shipping	Cost
Asia (Outside Japan)	10–12 business days	5–7 business days	Calculated at checkout
Europe	10–12 business days	5–7 business days	Calculated at checkout
North America	10–14 business days	5–9 business days	Calculated at checkout
Other Regions	15–19 business days	9–12 business days	Calculated at checkout

Please note that international shipping times may be affected by customs processing and courier delays, which are beyond our control.

4. Customs, Duties & Taxes

International orders may be subject to import duties, customs taxes, or additional fees charged by your local authority.
These charges are not included in the product price or shipping fee and are the responsibility of the customer.
Customs policies vary by country, so please check with your local customs office before ordering.

5. Tracking Your Order

Once your order ships, you will receive a tracking number via email.
You can use this number to monitor your delivery on the courier’s official tracking page.

If you do not receive tracking details within 48 hours of dispatch, please contact our support team.

6. Delivery Issues

If your package is delayed, lost, or arrives damaged:

Contact our support team within 7 days of the expected delivery date
For damaged items, include clear photos of the product and packaging

We will work with our courier partners to resolve the issue as quickly as possible.

7. Shipping Restrictions

Please note:

We do not deliver to P.O. Boxes, APO/FPO addresses, or certain restricted regions
Some products (e.g., fragrances) may not be available for international shipping due to airline or customs regulations

8. Multiple Shipments

If your order includes multiple items, they may be shipped separately to ensure faster delivery.
Tracking details will be provided for each shipment where applicable.

9. Undeliverable Packages

If a package is returned due to an incorrect address, refused delivery, or failure to collect,
the customer will be responsible for any reshipping costs.