Refund and Returns Policy - Comme Des Garcons Japan

Effective Date: October 20, 2025

At Comme des Garçons Japan, we take great pride in the craftsmanship and quality of every item we offer.
Each product is carefully inspected before shipping to ensure it meets our highest standards.
However, if you are not fully satisfied with your purchase, our return and refund policy below outlines how we can assist you.

1. Eligibility for Returns

To qualify for a return or exchange, the following conditions must be met:

The item must be unused, unworn, and in its original packaging with all tags, labels, and authenticity cards intact.
The return request must be made within 14 days of receiving your order.
Proof of purchase (such as your order number or receipt) must be provided.

Please Note:
Due to hygiene and safety reasons, the following items cannot be returned or exchanged:

Fragrances or perfumes once opened
Cosmetic or skincare products
Intimate or personal-use items
Sale or discounted items (final sale)

2. Return Process

To initiate a return:

Contact our customer care team at support@seoi2.sg-host.com within 14 days of receiving your item.
Provide your order number, product details, and the reason for return.
Our support team will provide a Return Authorization Number (RAN) and instructions on how to ship your item back to us.

Please do not return any items without prior authorization — unauthorized returns may not be accepted.

3. Shipping Costs for Returns

Customers are responsible for return shipping costs unless the item is defective or sent in error.
We recommend using a trackable courier service for your return to ensure safe delivery.
If the return is approved due to a product defect or incorrect item, we will cover return shipping and replacement costs.

4. Refunds

Once we receive and inspect your returned item, you will receive an email confirming approval or rejection of your refund.

Approved refunds will be processed within 5–10 business days to your original method of payment.
Please note that depending on your bank or credit card provider, processing times may vary.
Original shipping fees are non-refundable unless the return is due to our error or a defective product.

5. Exchanges

We are happy to exchange your item for another size, color, or product of equal value (subject to availability).
If your desired replacement is unavailable, we will issue a refund instead.

6. Damaged or Defective Items

If you receive a damaged, defective, or incorrect product:

Contact us immediately within 7 days of delivery.
Include clear photos of the item and packaging.
Once verified, we will provide a replacement or full refund at no additional cost to you.

7. Late or Missing Refunds

If you haven’t received your refund after 10 business days:

Check with your bank or credit card company.
If the issue persists, contact us directly — we will assist in verifying the transaction with our payment processor.