Privacy Policy - Comme Des Garcons Japan

Effective Date: October 20, 2025

At Comme des Garçons Japan, your privacy and the protection of your personal data are of utmost importance.
This Privacy Policy explains how we collect, use, store, and safeguard your personal information when you visit or make a purchase from https://comme-des-garcons-japan.com.

We comply fully with the Act on the Protection of Personal Information (APPI) of Japan and relevant international data protection laws.

1. Information We Collect

We collect personal information to provide a seamless shopping experience and improve our services.

The types of information we may collect include:

Personal identification details: name, address, phone number, and email address
Payment information: credit/debit card details (processed securely via third-party payment gateways)
Order details: purchase history, delivery address, and billing information
Technical data: browser type, device type, IP address, and cookies (to improve website performance and analytics)
Communication data: messages, emails, or feedback you send to our customer service

2. How We Use Your Information

Your personal data is used only for legitimate business purposes, including:

Processing and fulfilling your orders
Providing customer support and responding to inquiries
Managing payments, refunds, and returns
Improving website functionality and user experience
Sending updates, promotions, or newsletters (only if you consent)
Complying with legal obligations under Japanese and international law

3. Legal Basis for Processing

We process your personal information based on one or more of the following grounds:

Your consent (for marketing communications and cookies)
Contractual necessity (to fulfill your order or provide requested services)
Legal obligations (such as tax and record-keeping laws)
Legitimate interests (to maintain business operations, security, and fraud prevention)

4. Data Storage & Retention

We retain personal data only for as long as necessary to fulfill the purpose for which it was collected or as required by law.
All stored information is protected using industry-standard SSL encryption and secure servers.
Once the retention period ends, personal data is securely deleted or anonymized.

5. Disclosure of Personal Data

We do not sell or rent your personal data.
However, we may share limited information with trusted third parties only for operational purposes:

Payment processors (for secure transactions)
Shipping carriers (for delivery fulfillment)
IT and security service providers (for website protection and maintenance)

All third-party partners comply with data protection standards equivalent to APPI.

6. International Data Transfers

As Comme des Garçons operates globally, your data may be transferred and processed outside Japan (e.g., the EU or UK).
We ensure that any cross-border data transfer is handled securely and in accordance with applicable privacy laws.

7. Your Rights Under APPI

Under Japan’s Act on the Protection of Personal Information (APPI), you have the right to:

Request access to your personal data
Request correction or deletion of inaccurate information
Withdraw consent for marketing or data processing
Request disclosure of how your data is being used
Lodge a complaint with the Personal Information Protection Commission (PPC) of Japan

To exercise these rights, please contact us at support@seoi2.sg-host.com.

8. Cookies

Our website uses cookies to enhance your browsing experience.
Cookies help us understand visitor behavior and improve our design and services.

You can manage or disable cookies through your browser settings.
For more information, please review our Cookie Policy (if applicable).

9. Data Security

We implement appropriate organizational and technical measures to protect your data, including:

SSL encryption
Secure payment gateways
Limited access controls
Regular system monitoring for vulnerabilities

Despite these safeguards, no system is entirely immune from risks. By using our website, you acknowledge this inherent limitation.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect legal changes or improvements in our practices.
Any updates will be posted on this page with a revised effective date.