FAQ's - Comme Des Garcons Japan

Welcome to the Comme des Garçons Japan FAQ section.
Here, you’ll find answers to our most commonly asked questions regarding orders, products, shipping, and more.
If you need further assistance, please contact our support team at support@seoi2.sg-host.com.

1. Orders & Payments

Q: How can I place an order?
A: Orders can be placed directly through our official website https://comme-des-garcons-japan.com. Simply add your selected items to the cart and proceed to checkout using our secure payment options.

Q: What payment methods do you accept?
A: We accept Visa, MasterCard, American Express, PayPal, and other secure payment options available at checkout.

Q: Will I receive a confirmation after placing my order?
A: Yes. Once your order is successfully placed, you will receive a confirmation email summarizing your purchase details.

2. Shipping & Delivery

Q: Do you ship internationally?
A: Yes, we ship both within Japan and internationally to selected destinations.

Q: How long does delivery take within Japan?
A: Domestic orders are typically delivered within 2–4 business days after dispatch.

Q: How long does international shipping take?
A: International orders may take 7–14 business days, depending on the destination and customs processing.

Q: How can I track my order?
A: Once your order ships, you will receive a tracking number via email to follow your shipment’s progress.

3. Returns & Exchanges

Q: Can I return or exchange an item?
A: Returns are accepted within 14 days of delivery for unused and unopened products. For safety and hygiene reasons, opened perfumes cannot be returned.

Q: How do I request a return?
A: Please email support@seoi2.sg-host.com with your order number, reason for return, and product details. Our team will provide return instructions.

Q: Are shipping costs refundable?
A: Original shipping fees are non-refundable unless the return is due to an error or defective product.

4. Product Information

Q: Are your products authentic?
A: Yes. All items sold through Comme des Garçons Japan are 100% authentic and sourced directly from our official production and distribution partners.

Q: Do you offer gift wrapping or samples?
A: Selected fragrance purchases may include complimentary samples or gift wrapping during promotional periods.

Q: Are Comme des Garçons perfumes unisex?
A: Yes. Comme des Garçons fragrances are designed to transcend gender and embrace individuality.

5. Account & Privacy

Q: Do I need an account to place an order?
A: You may check out as a guest, but creating an account allows you to track orders, view purchase history, and receive exclusive updates.

Q: How do you handle my personal information?
A: All customer data is processed in accordance with Japan’s Act on the Protection of Personal Information (APPI). Please see our Privacy Policy for details.